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Frequently Asked Questions
Are your products 100% pure?
Yes. We guarantee our customers that Blend It Raw Apothecary’s products are free of any petroleum-based chemicals such as mineral oil, and paraffin. They do not contain any chemical emulsifiers, artificial colours, stabilisers, animal fats, urea, or synthetic fragrances.
Why cold pressed oils are better?
Cold pressing oil is more safe and nutrient. It could avoid the adverse effects caused by traditional high temperature and retain the physiological active substance. Compared with the cold pressed oil, hot pressed oil will lose some nutrients after high temperature processing.
How to do patch test for the products?
Apply a small amount of product on the inside of your elbow, wrist, or at the back of your earlobe, wait for 12 hours. If you notice any irritation or redness, do not use it further.
What to do when I receive melted butters?
Due to changes in temperature at different places , our butters tend to melt but it does not mean that they have gone bad. Store them in fridge and they will harden again.
Can I store oils in refrigerator?
Yes. Carrier oils can be stored in refrigerator. They may freeze or change in consistency but once you bring them to room temperature , they will be back to normal.
How many days until I receive my parcel?
The number of days varies depending upon your location. It roughly takes 8-9 workings days. If you are located in north east India , it will take roughly 11-14 working days.
What happens in case of damage?
When a product is damaged when it reaches you, you are requested to let us know through email (email@example.com) with a photograph of the products in the box itself (as proof) within 12 hours of receiving the parcel.
Do you offer COD?
No. However, we can accept PayTM. Email us on firstname.lastname@example.org for PayTM transfers.
Can I cancel/return my order?
Currently , we do not offer order cancellation or return.
How can I track my order?
Currently we do not provide the facility of tracking orders. However , if you do not receive your order within 7-8 business days , kindly contact us at email@example.com