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Frequently Asked Questions
How many days until I receive my parcel?
The number of days varies depending upon your location. It roughly takes 8-9 workings days. If you are located in north east India , it will take roughly 11-14 working days.
How can I track my order?
You receive tracking id on email once your order gets shipped out. You can also email us with your order id to know the status.
How do I modify my order/address/contact after placing the order?
Please email us your order ID & change that needs to be made. We will do the needed if your order hasn’t shipped out.
What do I do if I receive a damaged product?
Kindly email us the picture of the product along with the box within 24 hours of receiving it. We will exchange it. After 24 hours, no exchange will be made.
How do I cancel my order or return the order?
We do not allow order returns or cancellations. Please place your order only if you are sure about it.
If I return the parcel due to unavailability, can you ship it again?
Yes but shipping charges will be charged again.
Do you offer Cash On Delivery?
No. Unfortunately, we will not be offering COD in the future too.
Are your products 100% pure?
Yes. We guarantee our customers that Blend It Raw Apothecary’s products are free of any synthetic additives, toxic chemicals, artificial colors or petroleum-based chemicals such as mineral oil, and paraffin. They are just single ingredients skin and hair products.
How to do patch test for the products?
Apply a small amount of product on the inside of your elbow, wrist, or at the back of your earlobe, wait for 12 hours. If you notice any irritation or redness, do not use it further.
What to do when I receive melted butters?
Due to changes in temperature at different places , our butters tend to melt but it does not mean that they have gone bad. Store them in fridge and they will harden again.
Can I store oils in refrigerator?
Yes. Carrier oils can be stored in refrigerator. They may freeze or change in consistency but once you bring them to room temperature , they will be back to normal.
Do you take bulk orders?
Yes we do. We supply to a lot of skincare brands. Kindly email us for pricing.